Last updated: 2 May 2026. This policy explains how refunds work for GeoData Converter token packs.
Token packs are prepaid digital credits for file conversion. If you bought a token pack by mistake and have not used the tokens, contact us within 14 days and we will review the request.
Completed conversions consume processing resources and are normally non-refundable once the purchased tokens have been used. Failed conversions do not spend tokens.
If you see a duplicate charge, payment error, or unauthorized purchase, email support@geodataconverter.no with the account email and Stripe receipt reference. We will investigate and, where appropriate, reverse the token grant and refund through Stripe.
Email support@geodataconverter.no. Include your account email, purchase date, token pack, and reason for the request. Refunds are returned to the original payment method when approved.